Healthcare Support Services
Within our Health Industries Advisory Practice (HIA) at the Virtual BOA, we work on behalf of hospital clients all over the country in their billing and A/R departments, researching and resolving outstanding and denied medical claims. Our positions are not collecting from patients, but instead we work to correct claims data and collect payment from the insurance company or government agency. The end goal is to help the patient only pay out of pocket what they were expecting when the medical service was provided, therefore getting the benefits they are due. The many career opportunities at the Virtual BOA are all research driven and analytical in nature, sometimes compared to solving complex puzzles. Our positions may require some phone work, however the Virtual BOA is not a customer service call center. In addition to our home grown internal Res*Q network, we have direct access to industry leading EHR and hospital billing software platforms which we use to resolve our claims. Our state of the art training, benefits, and growth opportunities allow for candidates to excel in a fast paced industry.
The HIA vertical offers a flexible work schedule to help provide exceptional work life balance to our employees, with minimum core hour requirements of 9:00am-3:00pm Monday through Thursday, and 9:00am-12:00pm on Fridays.
The Virtual BOA has been consistently recognized by KLAS, the industry’s prestigious analyst and reporting organization, as #1 for Extended Business Office Services. We are very proud of earning Best in Klass in 2011, 2014, 2017 and 2018. Our organization continuously strives to provide the highest satisfaction in services over our competitors.
Core Skills and Attributes of our Professionals
- Critical thinking skills
- Problem-solving skills
- Engaged, curious mindset
- Analytical skills
- Attention to detail
- Service excellence mentality
- Strong interpersonal skills
- Personal accountability and ownership
Abundant Career Opportunities
- Medical Claims Review Specialist
- Associate Trainer
- Operations Manager
- Account Analyst
- SQL Analyst
- Test Analyst
- Customer Care Representative
Employees who contribute to the success of the company through hard work, ideas, enthusiasm and results are rewarded above their competitive base salary.
Enjoy the flexibility to customize your own plan to meet your needs. Benefits include medical plans, dental, vision, life, and accidental death insurance, 401k, employee assistance program, and more!
From flex-time arrangements and paid-time off to health and wellness programs and community volunteer opportunities, we encourage all employees to balance work, family, and community involvement.